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Title
Text copied to clipboard!Patient Service Representative
Description
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We are looking for a Patient Service Representative to join our healthcare team and serve as the first point of contact for patients. In this role, you will be responsible for providing exceptional customer service, managing patient appointments, verifying insurance information, and ensuring a smooth and welcoming experience for all visitors. Your ability to communicate effectively, handle sensitive information with discretion, and maintain a calm and professional demeanor will be essential to your success.
As a Patient Service Representative, you will work closely with medical staff, administrative personnel, and patients to coordinate care and streamline front-desk operations. You will be expected to answer phone calls, respond to inquiries, schedule and confirm appointments, and assist with patient check-in and check-out procedures. Additionally, you will be responsible for updating patient records, collecting co-pays, and ensuring compliance with healthcare regulations and privacy laws.
This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. You should be comfortable using electronic health record (EHR) systems and other healthcare software. A friendly and empathetic attitude is crucial, as you will often be interacting with patients who may be experiencing stress or discomfort.
We value team players who are committed to delivering high-quality service and contributing to a positive patient experience. If you are passionate about healthcare and enjoy helping others, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Greet and assist patients in a courteous and professional manner
- Schedule, confirm, and manage patient appointments
- Verify insurance information and obtain necessary authorizations
- Answer phone calls and respond to patient inquiries
- Collect co-pays and process payments accurately
- Maintain and update patient records in the EHR system
- Assist with patient check-in and check-out procedures
- Ensure compliance with HIPAA and other privacy regulations
- Coordinate with medical staff to support patient care
- Handle administrative tasks such as filing and data entry
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Previous experience in a healthcare or customer service role
- Familiarity with electronic health record (EHR) systems
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to handle sensitive information with confidentiality
- Proficiency in Microsoft Office and scheduling software
- Empathetic and patient-focused attitude
- Ability to work in a fast-paced environment
- Bilingual skills are a plus
Potential interview questions
Text copied to clipboard!- Do you have experience working in a healthcare setting?
- Are you familiar with electronic health record (EHR) systems?
- How do you handle stressful situations with patients?
- Can you describe your experience with scheduling appointments?
- What strategies do you use to stay organized?
- Are you comfortable handling confidential patient information?
- Do you have experience verifying insurance coverage?
- How do you ensure a positive experience for patients?
- Are you available to work flexible hours, including weekends?
- Do you speak any languages other than English?
